Privacy Policy
Last updated: September 2026
Vakker Australia Pty Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us or request our painting services.
Information we collect
We may collect personal information that you provide to us, including:
- your name;
- phone number;
- email address;
- property or project address;
- details about the painting or maintenance work you require;
- photos or files you upload through our website;
- information provided through quote, enquiry or contact forms;
- communications you have with us by phone, email, SMS or other methods.
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
How we collect information
We generally collect personal information directly from you when you:
- submit an enquiry or quote request through our website;
- contact us by phone, email or SMS;
- provide information during an onsite quotation or painting project;
- send us photographs or other information relating to your property or project.
We may also receive limited information through website analytics, cookies and third-party services used to operate and improve our website.
How we use your information
We may use your personal information to:
- respond to enquiries and quote requests;
- arrange onsite inspections and appointments;
- prepare quotes and provide painting services;
- communicate with you about current or proposed work;
- issue invoices and maintain business records;
- provide customer service and follow-up communication;
- improve our website, services and customer experience;
- meet legal, regulatory, accounting and insurance requirements.
Cookies and website analytics
Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
We may use services such as Google Analytics, Google Tag Manager or other website analytics and performance tools. These services may collect technical information about your visit, such as your device, browser, approximate location, pages viewed and interactions with the website.
You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the way certain parts of the website operate.
Third-party services
We may use third-party service providers to help operate our business and website, including website hosting, analytics, email, accounting, customer management and other business services.
These providers may process limited personal information where necessary to provide their services. We take reasonable steps to use reputable providers and to protect personal information appropriately.
Embedded content and external links
Our website may contain links to other websites or embedded content from third-party services. These third parties have their own privacy practices and policies, and Vakker Australia Pty Ltd is not responsible for the privacy practices of external websites.
How we store and protect information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through our website, email systems, business software and other secure service providers. We retain personal information only for as long as reasonably required for the purpose for which it was collected, or as required by law.
Disclosure of personal information
We do not sell personal information.
We may disclose personal information where reasonably necessary to operate our business, including to service providers, contractors, professional advisers, insurers or government authorities where required by law.
Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to personal information.
Privacy enquiries and complaints
If you have a question or concern about how we handle your personal information, please contact us using the details below.
We will review privacy enquiries and complaints and aim to respond within a reasonable period.
Contact us
Vakker Australia Pty Ltd
Sylvania NSW 2224, Australia
Email: info@vakker.com.au
Phone: 0401 909 870
Website: https://vakker.com.au/
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. The latest version will be published on this page.